Trusted By San Diego Businesses

(619) 330-4988

Privacy Policy

Effective Date: 10/14/25

AllDone Laundry Services (“AllDone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, booking services, or interacting with us in any way.

1. Information We Collect

We collect personal and business information to provide laundry pickup, cleaning, and delivery services efficiently. This may include:

  • Contact Information — Full name, phone number, email address, delivery address.

  • Account Information — Login credentials (if applicable), scheduling preferences, communication preferences.

  • Payment Information — Credit/debit card or billing information (processed securely through third-party payment processors).

  • Order Details — Service type, frequency, laundry preferences, pickup and delivery instructions.

  • Business Information (for commercial accounts) — Company name, contact person, business address, tax and billing details.

  • Website Usage Information — IP address, device type, browser type, pages visited, and time spent on our website (collected via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage pickup and delivery services

  • Process payments and issue invoices

  • Communicate updates, confirmations, and reminders

  • Personalize your service experience

  • Respond to customer support inquiries

  • Improve website functionality, marketing, and customer service

  • Comply with legal and regulatory obligations

We will never sell your personal information.

3. How We Share Information

We may share limited information with trusted third parties only as necessary to provide our services:

  • Payment processors (for secure transactions)

  • Delivery/logistics partners (for pickup and drop-off coordination)

  • Technology providers (e.g., booking platform, CRM, email system)

  • Legal authorities if required by law or to protect our rights

All third-party partners are required to handle your information securely and in compliance with applicable privacy laws.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep you signed in to your account

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve marketing and user experience

You can choose to disable cookies through your browser settings, though some site functions may not work properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure, including:

  • Secure payment processing via trusted providers

  • Encrypted data transmission (HTTPS)

  • Access controls for internal systems

  • Regular system and platform updates

However, no online platform is 100% secure. By using our services, you acknowledge this risk.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal obligations (e.g., tax and invoicing records)

  • Resolve disputes and enforce agreements

Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Access the personal information we collect about you

  • Request deletion of your data (with certain legal exceptions)

  • Opt out of the sale of personal information (we do not sell personal data)

  • Receive equal service and pricing, even if you exercise your privacy rights

To make a request, contact us at hello@alldonelaundry.com

8. Email & SMS Communication

By signing up for services, you may receive service reminders, updates, or promotional messages.
You can opt out of promotional emails and texts at any time by:

  • Clicking “unsubscribe” in emails

  • Replying “STOP” to SMS messages

  • Contacting us directly to update preferences

Transactional messages related to your active service may still be sent.

9. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children. If we learn that information has been provided by a minor, we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. Continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

AllDone Laundry Services
Email: hello@alldonelaundry.com
Phone: (619) 330-4988

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